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Troubleshooting Progressive Lens Problems

Progressive lenses are multifocal lenses that correct for nearsightedness, farsightedness and everything in between with a gradual transition between each prescription on the lens. You’ll most likely need to learn how to adjust to progressive lenses if you’re new to wearing them. Below, we have additional information and in-depth advice from our optician to help you with the adjustment period even further.

Troubleshooting Progressive Lens Problems

Common Problems & Solutions for Progressive Lenses

Blurry peripheral vision
Move your frames closer to your eyes. This might involve adjusting nose pads or pushing the frames higher up on your nose to decrease the distance between lenses and eyes. Ensure you’re moving your head and not your eyes when focusing on an object.
Eyestrain, nausea, headaches, and dizziness
Start wearing your progressive glasses in the morning, don’t switch between an older pair of glasses, check frame fit using the steps above, and ensure you’re looking through the correct portion of the lens.
Lifting your head to read
Adjust the frames to sit higher up on your nose. If your frame has nose pads, move them closer together.
Blurry vision
A new prescription might seem blurry before you get used to it, but it also might mean your pupillary distance or fitting height is off. If you need to return frames, follow the steps below.

Importance of Pupillary Distance (PD)

Importance of PD

Think your progressives might be the wrong prescription? The first thing is to double check the pupillary distance (PD) on your prescription. If a PD isn’t listed, you were most likely given a standard PD when you ordered your glasses, and that can be the root cause of the issue. You can learn how to measure your pupillary distance at home or go back to your eye doctor’s office and have the optician take the measurement. This is one of the most important parts of your prescription because it determines where your pupils sit behind the lens. The lens is then cut to fit the frame so the prescription is centered on your pupils. If the PD is not exact, it can cause eye strain, dizziness, headaches, and blurred vision.

How to Check Your Progressive Lenses at Home

If you’re still experiencing progressive lens problems, try these tips from our optician to test your prescription out further. Progressive lenses often require more head movement since the sides of the lenses are blurred.

progressive lens
  • Distance: Look at an object at least 20 feet away. Point your nose toward what you’re looking at until it comes into focus.
  • Intermediate: Hold an object or sit at a computer about an arm’s length away. Point your nose at the object and raise or lower your head until it comes into focus.
  • Reading: Hold an object like a book similar to how you would when reading. Drop your eyes, not your head so they’re looking through the bottom portion of the lens. Slowly raise or lower your head until it comes into focus.
  • Other: Stand up and look down at the floor, raising or lowering your head until it comes into focus. Now practice moving your head side to side, instead of your eyes, to see objects in your peripheries.

Returning & Remaking Progressive Glasses

If you’re still having issues, our 365-Day Happiness Guarantee allows you to return them free of charge for up to a year. We know glasses are important to your everyday life and are committed to getting it right. If you do have to return a frame with progressive lenses, here are some tips to help our optician ensure a stellar remake.

You’ll need a friend, your glasses and a marker.

  1. Ask someone to sit in front of you an arm’s length away.
  2. Look straight ahead with your glasses on.
  3. Have them mark the position of your pupils on the lenses with a permanent marker.
  4. Provide as much information as possible about why the lenses or frames weren’t a good fit.

If you have any other questions, feel free to reach out to one of our highly knowledgeable Customer Service Representatives.

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