Frequently Asked Questions
- What is your return policy?
Discount Glasses has the most customer friendly policies in the online optical industry including making product returns quick, easy, and most importantly - FREE. If for any reason, you are unsatisfied with your order, Discount Glasses offers free return shipping so you never have to worry about receiving the wrong size, color, product defects, or even if you're just unsatisfied with the product purchased.
- I want to purchase eyeglasses through Discount Glasses, but this prescription stuff is confusing. Is there an easier way?
Absolutely! You can always leave the prescription fields blank when ordering, and then either send us a copy of your prescription, or give us your eye doctor's contact information and we will collect your prescription information directly; ensuring that your prescription is correct while you remain free of worry!
- What is the difference between Bifocal and Progressive Bifocal?
Bifocal eyeglass prescriptions were originally only able to be corrected with lenses called lined bifocals; these types of glasses have a visible line at the point where the prescription changes from near to far vision. Progressive Bifocals are lenses that have no visible line and gradually change from near to far vision in a way that is easier for your eyes to adjust to. Discount Glasses currently only offers Progressive Bifocal lenses. Unless your prescription notes "Bifocal Only" or "No Progressives", then you can use your Bifocal prescription to place an order for Progressive Bifocal lenses.
- What if my doctor says I need Bifocal correction in only one eye?
Discount Glasses is only able to process orders with one type of lens per frame. Since a prescription with bifocal correction in only one eye would require a progressive lens in one eye and a single vision lens in the other, we are unable to fulfill these types of orders. We apologize for the inconvenience.
- My prescription has expired or it doesn't have an expiration date, can I still order glasses?
We can only fill orders for unexpired prescriptions. If your prescription does not have an expiration date, then the expiration date is either 1 or 2 years from your exam date, depending on your doctor's preference. We will verify your prescription with your doctor and notify you if the prescription is expired. Some doctors offer prescription extensions if your current lenses have broken. We must verify these exceptions through your doctor though.
- Does Discount Glasses accept Vision Insurance?
Discount Glasses does not accept vision insurance as payment for orders, but we do provide a receipt which can be submitted to your insurance company as an Out-of-Network purchase. Make sure you consult with your insurance provider before you place your order to determine whether they reimburse Out-of-Network purchases and/or whether they have reimbursement limits for Out-of-Network purchases.
- Does Discount Glasses offer repairs services?
Discount Glasses does not offer repairs services at this time. Please consider visiting a local optical store for assistance with repair requests.
- Does Discount Glasses sell replacement parts?
Discount Glasses does not sell replacement parts. You can check with your local eye doctor to see if they can assist you with replacement parts, or you can contact the manufacturer directly to find out where their replacement parts are sold.
- Can Discount Glasses make lenses for my existing frames?
Discount Glasses does not currently offer lenses-only orders for frames that were not originally purchased through Discount Glasses. But, if you are looking to replace the lenses in a pair of eyeglasses that you purchased through Discount Glasses you can contact our Customer Service Department at 1-888-264-5400 to set up a Lens Remake order. Please note: this process will require you to mail-in your existing frames, though we will provide you with Free Return Postage.
- What happens if my doctor changes my prescription after I receive my glasses?
If your doctor changes your prescription due to vision problems you are experiencing with your recent glasses purchase, we will replace your lenses one-time for free. You must return the frames to us within 30 days from the delivery date. The replacement lenses will be made with the same lens material and treatments that were previously selected, and will require you to mail-in your existing frames, though we will provide you with Free Return Postage.
- Do I get a case or cleaning cloth with my glasses?
Some manufacturers provide custom eyeglass cases and cloths with their frames. Any frames that do not come with custom cases or cloths will be shipped with a basic case and cleaning cloth free of charge.
- How do I know my prescription will be correct?
In order to make sure you receive your glasses with the correct prescription we will always contact your doctor directly to confirm your prescription. You can rest assured in the confidence that what you are prescribed will be what you receive. Our lab has over 50 years of experience with creating lenses, and all lenses are double checked by an optical specialist immediately prior to shipment.
- How do Progressive Lenses work?
Progressive lenses provide bifocal vision correction, but with no visible lines! Lined Bifocals have a distinct line or etch in the lens which visibly indicates where the lens switches from reading to distance vision. Progressive lenses are able to complete the transition between the vision corrections smoothly; letting your eyes naturally move between reading and distance vision without the distracting line in your lenses.
- What are polarized lenses?
Polarized lenses contain a special filter that reduces glare. These lenses are very popular amongst people who enjoy the outdoors, especially watersports.
- Do mirrored lenses offer better UV protection than standard lenses?
No. Mirrored lenses are coated with a metallic coating that is partially reflective. Mirrored lenses are good for sports and driving where glare is an issue.
- What are photochromic lenses?
This type of lens automatically darkens and lightens in direct response to sunlight. With this convenient feature, this lens enables you to wear one pair of eyeglasses without having to switch between prescription eyeglasses and sunglasses. They are also great for kids who spend a lot of their time outdoors.
- Does DiscountGlasses.com offer prescription sunglasses or Transitions®?
Yes—we offer Transitions® lenses, as well as single vision prescription sunglasses.
- Can I buy prescription sunglasses?
Yes! We offer single vision prescription sunglasses.
- Where can I find shipping information?
Our shipping page has all of the answers about rates, estimated delivery times and other shipping policies.More Info
- What is pupillary distance (PD)?
Pupillary distance (PD) is the measurement (in millimeters) of the distance between the centers of the pupils of your eyes.
- Why is my pupillary distance (PD) measurement needed?
Pupillary distance is an important measurement used to determine the proper lens shape and alignment of your prescription correction to your line of vision. Without an accurate PD measurement, correcting vision can be difficult since lenses need to be aligned over the center of your pupil for proper clarity.
- What if my pupillary distance (PD) measurement isn't on my prescription?
PD is typically measured by your eye doctor during your eye exam. If your eyecare provider does not measure your PD during your eye exam, or if the PD is missing from your prescription, you can request a PD measurement. Some eyecare providers may charge an extra fee for a PD measurement, but many will include it as part of the eye exam. If your prescription does not have your PD measurement on it then you can measure your PD yourself by reading our "Measuring Pupillary Distance (PD) page and printing out a ruler.More Info
- How do I measure my own pupillary distance (PD)?
Follow the instructions on our "Measuring Pupillary Distance (PD)" page to measure your own PD at home.More Info
- How do I read my eyeglass prescription?
While you don't need to completely understand how to read your eyeglass prescription to place an order on Discount Glasses, you'll need to know the basics in order to select and order the right lenses for your eyes. If you don't have a copy of your prescription, or are not sure how to read it, rest assured that as long as you have your doctor's information we can contact your doctor directly in order to obtain your correct prescription.
- Why can't I use a coupon on certain products?
Some manufacturers require retailers to sell their products for a minimum advertised price (MAP). Unfortunately, we cannot offer discounts on these products.
- How do I use a coupon code on my order?
After you add items to your cart, you’ll see: "Have a coupon code?" below your items. Type in the coupon code and click "Apply Discount." That’s it—the coupon will be applied to your order.