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We believe that you will be happy with your purchase from . We make every effort to provide you with high-quality products and outstanding customer service.

We are so confident in our people and products that we provide you with our 365-Day Guarantee. If you are not 100% satisfied with your purchase, just call our friendly Customer Service Team at for a Return Authorization. Then, simply return the item in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund.

We even pay for return shipping!*

*Free shipping offer valid on Regular Shipping within the United States and Canada. Free return shipping is not offered on drop-ship orders. retains the right to modify or discontinue this promotion at any time. Free return shipping is limited to a maximum of 3 return shipments in any one year period.

Free Standard Shipping + Free Returns
Help and Information

Discount Glasses Help and Information

You will find helpful pages in the following categories. If you can't find the answer to your question, please don't hesitate to call us at 1-888-264-5400 or email us at service@discountglasses.com.




HelpHow to Read Your Eyeglass Prescription

Most customers order their eyeglasses through their eye doctors, so understanding how to read an eyeglass prescription isn't common knowledge. Online retailers like Discount Glasses are able to offer competitive pricing now; which puts the power and ability to find the best frames at the best price back into your hands! Before you order your eyeglasses though, you make sure you read our How to Read Your Eyeglass Prescription page.

HelpShipping Information

Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

HelpHow to Place an Order

We have a detailed outline of the order process in our How to Order. We also have a special Printable Order Form if you would like to fax or mail your order. Finally, we have an Eyeglass Prescription Help page to help you enter your prescription correctly. If you are concerned about ordering from us for the first time, read our satisfaction guarantee!

HelpOrder Tracking Information

Customers who have placed an order can track their order progress online using our Online Order Tracking page. Quick tracking links are also included in most customer service email messages that you will receive.

HelpQuestions about Eyeglasses

If you have general questions about eyeglasses, care, or are looking for other general information, chances are we've answered your question in our Eyeglasses FAQ page.

HelpDiscount Glasses Return Policy

Discount Glasses has the most customer friendly policies in the online optical industry including making product returns quick, easy, and most importantly - FREE. If for any reason, you are unsatisfied with your order, Discount Glasses offers free return shipping so you never have to worry about receiving the wrong size, color, product defects, or even if you're just unsatisfied with the product purchased.

HelpCorporate Information

Discount Glasses is part of a family of web sites that has been selling contact lenses and optical goods online since 1996. We have thousands of happy customers who keep coming back to our web site because of our low prices, ease of use and outstanding service. Place an order today and let our great customer service win you over! For more information, we have provided a brief Corporate History.